Frequently Asked Questions

Kaii FAQ

Below are some of the most frequently asked questions about ordering from Kaii Bev.
Still need help? Head over to our Contact Page, or send an email to support@kaiibev.com.
Have questions about Kratom?

We source our ingredients from around the world and manufacture 100% of our products at GMP-certified facilities in the United States.

A GMP (Good Manufacturing Practices) facility is a production site that follows strict guidelines to ensure products are manufactured safely, consistently, and with high quality. These rules cover everything from the cleanliness of the equipment to the training of employees and the testing of ingredients. When a product is manufactured in a GMP facility, it means you can trust that it’s been produced to high standards, with your safety in mind.

A relative of the coffee tree (Rubiaceae), Kratom is the common name for Mitragyna speciosa, the tree species that produces leaves from which kratom products are made. These dried leaves are what people are referring to when they talk about “kratom.” Kratom has been used for hundreds of years as a traditional botanical in certain Asian countries including Thailand, Malaysia, the Philippines, Indonesia, and Papua New Guinea where the tree grows natively. Over the last decade, kratom use around the world has increased dramatically as people turn more and more to holistic plant-based products.

Mitragynine is a naturally occurring indole alkaloid within the leaves of the kratom tree and is the primary alkaloid responsible for kratom’s effects. Mitragynine and other active alkaloids are isolated from other compounds in the leaves to create extracts.

Mitragyna speciosa is the official botanical name of the kratom species itself.

Kava is a plant native to the South Pacific, traditionally used to help people relax, unwind, and de-stress. The root is ground up and made into a drink that’s known for its calming, mellow effects—think of it as nature’s way to chill out without the alcohol. It’s great for when you want to take the edge off and feel more at ease.

Kaii products live within Kratom Consumer Protection Act (KCPA) limits for 7-Hydroxymitragynine.

Due to the nature of our products, we do not accept returns or exchanges once an order has been shipped. All sales are final.

If your product was damaged during shipping or there is an issue with the product quality itself, please let us know within 48 hours and we’ll work with you to make things right.

We strive to meet a shipping promise of 1-2 business days for all orders. Delivery dates are subject to change from the carriers and are not guaranteed. All shipping fees are non-refundable.

Based on our carriers and customer’s experiences, below is a reasonable timeline for delivery expectations once the product has shipped. Some carriers may be faster, some may be slower.

Ground: 3-7 business days (free shipping)
Priority: 2-4 business days
Express: 1-3 business days

We do not offer international shipping.

We would like to able to fulfill orders for all our customers throughout the USA, but currently we are unable to ship to Alabama, Arkansas, Tennessee, Wisconsin, Indiana, Rhode Island, and Vermont, as well as Union County MI, Sarasota County FL, Denver CO, Jerseyville IL, and San Diego CA based on prohibitions at either the state or local level placed on the sale of certain ingredients contained in some of our products. We will update shipping options to any of the above cited states and locales as soon as local laws allow us to.

We highly recommend you use appropriate precautions and do not consume Kaii products if you are pregnant or breastfeeding.